The Debate Over Mandatory Registration
Tuesday, February 12th, 2008Some companies force potential users to sign up for an account before using the service, i.e. mandatory registration. Others immerse the user in the experience immediately. Obviously there are pros and cons to both approaches, but I would prefer the latter.
Obligating a new user (better yet, a first-time visitor) to register for a service they know little or nothing about is a big leap of faith. Many are unwilling to provide personal information simply to gain access to a service they aren’t certain they will ever use again. Such a structure acts like a barrier to entry.
In addition, a negative byproduct of the aforementioned approach is inactive accounts. Many who simply register to try the service will ultimately end up dropping their account after their first (and only) experience, skewing user data and statistics.
From an opposing point-of-view, it is clear why any company would want as much information from a user as possible. For this reason, I don’t think it is necessary to expand on this point.
Perhaps the perfect solution is a “tiered” registration system. For example, anyone can browse Digg and discover news stories without signing up for an account. But in order to submit a story, an account is needed. Such a system removes the initial registration disparity. Once the service is confirmed as being valuable by the new user, additional functionality may be sought. At this point, it is fair to impose a sign-up process. Last.fm is also a very good example of this situation.
Removing as many initial obstacles as possible expedites the learning process and maximizes the experience. This translates to a more desirable first impression, a more credible service, and (hopefully) an increased user base.
What do you think? Should registration be required before a user can try a given service?